Terms of Service

At Srujan Infotech we strive to deliver the highest quality digital marketing services to our clients. Our goal is to achieve your satisfaction and help you meet your business objectives. However, if you are not entirely satisfied with our services, we are here to help. Please review our refund policy below.

1. Scope of Policy

This refund policy applies to all services provided by Srujan Infotech, including but not limited to:

• SEO (Search Engine Optimization)
• PPC (Pay-Per-Click) Advertising
• Social Media Marketing
• Content Marketing
• Email Marketing
• Web Design and Development

2. Eligibility for Refund

Refunds are considered under the following conditions:

• Initial Phase Refunds: If a refund request is made before any substantial work has been initiated on a project, a full refund will be granted. The “initial phase” is defined as the first 7 days from the date of payment.
• Post-Delivery Refunds: If a refund request is made after work has been delivered, we will assess the situation based on the nature and extent of the delivered work and services.
• Ongoing Services: For services billed on a monthly or recurring basis, refund requests must be made within 7 days of the initial payment for the upcoming service period.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• If substantial work has already been completed and delivered.
• If the dissatisfaction is due to factors beyond our control, such as changes in search engine algorithms, market conditions, or client’s failure to adhere to our guidelines.
• For services involving third-party costs (e.g., PPC budgets, software subscriptions) that have already been incurred.

4. Refund Request Procedure

To request a refund, please follow these steps:

1. Contact Us: Email our support team at growth@srujaninfotech.com with your order details and the reason for the refund request.
2. Review Process: Our team will review your request within 5 business days and may reach out for additional information.
3. Resolution: We will notify you of the outcome of your refund request. If approved, the refund will be processed within 10 business days to the original method of payment.

5. Partial Refunds

In cases where partial work has been completed and the client is not satisfied, a partial refund may be offered based on the percentage of work completed.

6. Dispute Resolution

We encourage clients to reach out to us with any concerns or issues before requesting a refund. Our team is committed to finding a solution that meets your needs.

7. Changes to This Policy

Srujan Infotech reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Us

For any questions or concerns about this refund policy, please contact us at:

• Email:
  growth@srujaninfotech.com
   
• Phone: 7249736102
• Address: Erandwane Pune , 411004

Thank you for choosing Srujan Infotech. We appreciate your business and look forward to serving you.